A tool for automotive service departments that uses photo and video capture to enhance repair documentation and customer communication.
objective
Develop a video and photo capture mobile app for service departments, ensuring compatibility with upgraded OS versions.
challenge
Ensuring high-quality capture capabilities, robust editing tools, AI-driven auto-enhance features, AR features, social sharing, cloud storage, and a user-friendly interface.
approach
We conducted market research and analysis, defined core features, and designed an intuitive interface. Core features included high-quality capture options, editing tools, AI-driven auto-enhance, AR features, social sharing, and cloud storage. User testing and quality assurance ensured a seamless experience, while a comprehensive marketing and launch strategy maximized reach.
results
The app significantly improved service department efficiency, reducing voicemail left with advisors, authorization disputes, and loaner car days while increasing CSI scores. The intuitive interface and robust features enhanced user engagement, and regular updates ensured continued satisfaction.
technologies used
“ServiceCAM has revolutionized the way we handle service issues. The app’s features, coupled with 42Works’ excellent support, have made a significant impact on our business.” — AutoForce Team
